Privacy Policy

Introduction

Sulam Tech LLC respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Sulam mobile application.

By using the App, you agree to this Privacy Policy. If you do not agree, please discontinue use.

1. Information We Collect

1.1 Information You Provide

• Financial data you manually input (payments, budgets, loans)
• App preferences and settings
• Customer support communications
• Account information (if applicable)

1.2 Automatically Collected Information

• Device model and operating system version
• App version
• Crash logs and performance analytics
• Anonymous usage statistics

This information is collected solely to improve performance, security, and user experience.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the App
• Improve features and usability
• Fix bugs and enhance performance
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell, rent, or trade your personal data.

3. Data Storage and Security

• All personal financial data is stored locally on your device using secure system storage and encryption.
• We implement industry-standard security practices, including biometric authentication, PIN protection, and data encryption.
• Future versions may introduce secure cloud synchronization.
• Despite our efforts, no system is 100% secure. You acknowledge and accept this risk.

4. Data Sharing and Disclosure

We do not share personal data with third parties, except:

• When required by law, court order, or governmental authority
• To protect legal rights and prevent fraud
• With Apple services strictly necessary to operate the App, under confidentiality obligations

5. Analytics and Anonymized Data

We may collect anonymous and aggregated usage data to analyze performance and improve the App. This data cannot be used to identify you personally.

6. Third-Party Services

The App integrates services provided by Apple. Sulam is not responsible for third-party privacy practices.

7. Data Retention

Your data remains stored locally on your device unless you delete the App or manually erase your data.

8. User Rights

Depending on your location (including Oman PDPL, UAE PDPL, and GDPR), you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing

You may exercise these rights by contacting us.

9. Children's Privacy

Sulam is not intended for users under 18 years old. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.

10. Changes to This Privacy Policy

We may update this policy periodically. Users will be notified through the App. Continued use constitutes acceptance.

11. Contact Us

📧 sulam.app@hotmail.com
🏢 Sulam Tech LLC
📍 Muscat, Sultanate of Oman